Shipping, Tracking & Delivery

Do you ship internationally?

Yes, we do! We ship to almost every country in the world except the following ones. Due to shipping restrictions, we're sorry and will keep working on this.

  • Bahamas
  • Yemen
  • CubaIran
  • Sudan
  • Syria
How to track my order ?

If you place an order successfully, you will immediately receive a confirmation email. The order confirmation email was sent to the email address, which you used for your order.  Then if the item is shipped, you also will immediately receive a shipping email.
How long does it take for an order to arrive?
  • Delivery TimeOrder Processing: 2-3 Business Days.
  • Standard Shipping Time: 7-14 Business Days.
I haven't received my items - Whom should I contact?

You can then track your parcel If you have not received your order within the expected shipping times (check delivery times),please contact us in the following ways:E-mail: We will always be at your service to help you locate the package and keep you informed all the way.Before contacting us, you may also try contacting your local post office if your tracking number shows your parcel has arrived in your city. Please note that we are not held liable for any incorrect shipping addresses and phone numbers provided during purchase. In case there is a mistake in your shipping information, please let us know ASAP.here: Track Your Order
Why is my order late?

Please head over to our shipping methods page to re-check the transit time for your country. On some occasions, there can be a delay to your delivery.You know sometimes something was out of our control but we are trying our best to solve your problem.If your delivery date has passed, please contact us at our contact us page and have your order number ready so we can investigate where your order is.

Payment, Billing & Fees

What methods of payment do you accept?

You can pay by Visa, Mastercard or American Express but also by Paypal, Discover , JCB, Diners Club, RuPay, Maestro, Hypercard, Trustly, and 29 more. We do not accept bank checks, wire transfers or cash on receipt.
My payment was declined - What should I do?

If you are experiencing an issue when making a payment on checkout, please double-check and follow the guide below.Error messagePlease make sure you have inputted the correct details.If all details are correct, pls contact your bank to ensure there are no problems with the card.If the above is no problem, please contact us to submit details and we will investigate further.To help us solve the issue for you, please include as many of the following details as possible.What operating system do you use (e.g. iOS, Android, Windows Vista, Mac OS X)What Internet Browser you are using (e.g. Internet Explorer 8, Firefox, Safari, Chrome)What payment method you were trying (e.g. PayPal, Visa)A description of the problem and what time the problem occurredIf you get an error message, please include it in your message to usPayment DeclinedIf your credit or debit card was declined, please check the following:Card expiry dateIf your card billing address is different from the billing address you informed on checkout.If the above doesn't help, your Credit Card Company or bank will have more information. If using PayPal, please contact PayPal directly if your payment has been declined.
Can I get a price adjustment on my item?

As a retail business, our prices may change in response to trends, stock, and demand from the consumer. As such we are not able to refund the difference.
Do I have to pay import taxes/duties on an international order?

We try our best to make sure you don't have to pay additional import or customs taxes/duties but sometimes it is out of our control.

If you are charged additional taxes/duties, you are responsible for payment. Unfortunately, Pure peak
is unable to advise what taxes/duties charges may be applied to international shipments. We are not responsible for any taxes/duties applied to your package.

For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected charges at your end.

Returns & Exchanges

How do I return my order?

We understand how difficult it can be to choose personal items online. Don't worry! Our policy lasts 30 days. All orders can be returned/exchanged for a full refund within 30 days, with proof of purchase. Refunds do not include shipping cost.Please send the following to so that we can help you as quick as possible:Order numberA photo image of the productName of product
My item is broken.

We're sorry to hear that you've received an broken item.Don't worry! We'll do our best to help you with this. Please reach out to our customer support at our contact us page.
My tracking shows my package is being returned to sender - What should I do?

If your tracking is showing as being returned, don't worry! We'll make sure to help you with this.Please try to send theorder number and tracking number to contact@mail.buddhastoneshop.com, so that we can help you as quick as possible: